Refund and Returns Policy

Refund and Return Policy

Effective Date: 05/03/2026

Thank you for shopping with BlushBeat. We value your satisfaction and strive to provide high-quality lipstick and beauty products. Please read our Refund and Return Policy carefully to understand the conditions under which returns and refunds are accepted.

1. Return Eligibility

Due to hygiene and safety reasons, cosmetic products such as lipsticks are generally non-returnable once opened or used. However, returns may be accepted under the following circumstances:

• The product received is damaged or defective.
• You received the wrong product.
• The product packaging was tampered with or broken upon delivery.

To be eligible for a return, the item must:

• Be unused and in the original packaging.
• Include all tags, labels, and accessories.
• Be reported within 48 hours of delivery.

2. Return Request Process

If you receive a damaged, defective, or incorrect product, please follow these steps:

1. Contact our support team within 48 hours of receiving the order.
2. Provide your order number, product details, and clear photos of the product showing the issue.
3. Our team will review your request and guide you through the return process.

Return requests submitted after the specified timeframe may not be accepted.

3. Refund Process

Once the returned product is received and inspected:

• If approved, your refund will be processed within 5–7 business days.
• Refunds will be issued through the original payment method used during the purchase.
• In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

4. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened or used cosmetic products.
• Products returned without original packaging.
• Items damaged due to misuse or improper handling by the customer.

5. Order Cancellation

Orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.

6. Shipping Charges

• Shipping charges are non-refundable, unless the return is due to a damaged or incorrect product sent by us.
• Customers may be responsible for return shipping costs depending on the situation.

7. Contact Us

If you have any questions about returns or refunds, please contact us through our website:

Website: https://blushbeat.com/

We appreciate your trust in BlushBeat and are committed to providing you with the best beauty shopping experience.